Dentists in Anstey, Leicester 33 The Nook, Anstey, Leicester LE7 7AZ
0116 464 9002
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
Many of you will be aware that during the latest Covid 19 update dental practices have been given the green light to re-open the surgery from 8th June. Whilst this is good news, there are a number of procedures that we have being putting in place to make treatment safe for our patients and staff, as we are sure you will appreciate, this is taking some time to set up.
Our intention is, if at all possible to commence opening on the 8th June but this is entirely dependent on our ability to obtain training and appropriate PPE which as you know there is a great shortage of. This equipment will be essential for us to be able to operate.
From 8th- 29th of June we will be prioritising the most urgent of cases including those who have been experiencing problems during this lockdown period. We will contact you directly to arrange an appointment. This period may be extended if required.
Rest assured we are trying our utmost to source this PPE as soon as possible to enable us to extend our treatment further to include fillings, crown/bridge work, root treatments and surgical extractions, scale & polish ect.
We anticipate that it will be several weeks before we will be able to commence these more advanced procedures.
This is a rapidly changing environment which we are adapting to as quickly as we possibly can. We really appreciate your patience and understanding throughout this difficult period and look forward to welcoming you back to the practice soon.
#staysafe #stayhome #wemissyouall